Boxly AI receptionist transforms dental practices with intelligent patient communication
Boxly, a UK health tech start-up, has officially launched its AI receptionist for dental practices, aiming to transform patient communication and reduce administrative burden for clinics across the UK.
The innovation was revealed at Unbox the Future in Soho, London, in front of dental and healthcare leaders, with technology presenter Jason Bradbury headlining. Bradbury stressed that technology must understand people, not just function automatically, highlighting how Boxly’s AI receptionist blends automation with empathy.
What is the AI receptionist?
- It handles patient enquiries 24/7 with treatment-specific responses, rather than generic chat replies.
- It can book appointments directly by accessing a practice diary.
- It follows up with leads via multiple communication channels like WhatsApp and social media.
- It aims to reduce missed leads and potentially double website conversion rates for practices.
Why Boxly matters now
Dental practices are facing rising admin pressures, staff shortages, and increasing patient demand. Boxly CEO Elliot Hamilton notes that the tool is built with clinicians for clinicians, aiming to keep people at the centre of digital experiences, not just machines. By automating repetitive tasks, it allows dental teams to focus more on patient care and less on time-consuming administrative work.
Early feedback from the sector
Early adopters, including Damira Dental Studios (founder Anushika Brogan), have praised the AI receptionist for being intuitive, reliable, and capable of enhancing patient experience while reducing admin load.
Dental consultant Dr Barry Oulton added that Boxly’s arrival is a welcome innovation, offering smoother journeys from first contact to treatment and enabling practices to deliver more patient-centred care.
Potential impact and considerations
Boxly’s launch signals a shift in dental practice management: intelligent automation could improve efficiency, patient satisfaction, and revenue. However, adoption will depend on factors such as data privacy, integration with existing systems, training, and trust in AI. Boxly claims to build its system with clinician input to ensure reliability and personalized, trustworthy communication.
Stay informed with Dental News Pakistan
CLICK HERE TO JOIN our WhatsApp community for verified global oral health updates, new innovations, expert insights, and breaking dental news delivered straight to your phone.